We often expect great work but rarely take the time to acknowledge it. A simple, sincere compliment can change someone’s entire day—yet praise is often overlooked. Here’s how a quick moment of recognition at a busy Starbucks reminded me why instant appreciation is a leadership superpower.

Leadership isn’t about hierarchy—it’s about contribution. On a recent cruise, I met Mr. Washy Washy, a crew member whose simple job of reminding guests to wash their hands became something extraordinary. Through song and dance, he turned a routine task into a ship-wide phenomenon, creating joy while likely preventing illness.

It was a powerful reminder that the smallest roles can have the biggest impact and that true leadership is about recognizing the value in every team member.

Who’s your Mr. Washy Washy? Who has made an impact in your life—not because of their title, but because of how they showed up?

Jack Welch redefined leadership by emphasizing empowerment, autonomy, and recognition. His philosophy—selecting the right people, providing opportunities, and fostering autonomy—transformed GE and serves as a blueprint for modern leadership. By inspiring rather than controlling, Welch showed that great leaders empower their teams to thrive.