Leadership isn’t about hierarchy—it’s about contribution. On a recent cruise, I met Mr. Washy Washy, a crew member whose simple job of reminding guests to wash their hands became something extraordinary. Through song and dance, he turned a routine task into a ship-wide phenomenon, creating joy while likely preventing illness.

It was a powerful reminder that the smallest roles can have the biggest impact and that true leadership is about recognizing the value in every team member.

Who’s your Mr. Washy Washy? Who has made an impact in your life—not because of their title, but because of how they showed up?

Conflicts in the workplace are inevitable. They can stem from various sources, including miscommunication, differences in values, or competition for resources.